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SEVEN SECRETS OF SERVICE STRATEGY

658.812 / H785S
Horovitz,Jacques
SEVEN SECRETS OF SERVICE STRATEGY / .- Prentice Hall, Harlow, 2000 .- ix,140 .
ISBN: 0273635778
Subject Headings:
Customer Services;
Service Industries -- Management;
Copy Details:
Acc. No.: A137405, Full Call No.: 658.812 H785S, Item type: Books , Location: COMPACT STORAGE (BASEMENT),
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SEVEN SECRETS OF SERVICE STRATEGY