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CALL CENTRES AND HUMAN RESOURCE MANAGEMENT

658.812 / C130
Deery,Stephen
CALL CENTRES AND HUMAN RESOURCE MANAGEMENT / A CROSS-NATIONAL PERSPECTIVE .- Palgrave Macmillan, New York, 2004 .- xi,295 .
ISBN: 1403913048
Subject Headings:
Call Centers -- Great Britain -- Personnel Management;
Customer Services -- Great Britain -- Management;
Author Added Entry:
Kinnie,Nicholas;
Copy Details:
Acc. No.: A151321, Full Call No.: 658.812 C130, Item type: Books , Location: COMPACT STORAGE (BASEMENT),
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CALL CENTRES AND HUMAN RESOURCE MANAGEMENT