ANALYSIS OF CUSTOMER SATISFACTION DATA (Record no. 335268)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00593pam a2200169a 44500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160408bc2000 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0873894357 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | AL53A |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Allen,Derek R |
| 245 1# - TITLE STATEMENT | |
| Title | ANALYSIS OF CUSTOMER SATISFACTION DATA |
| Statement of responsibility, etc. | A COMPREHENSIVE GUIDE TO MULTIVARIATE STATISTICAL ANALYSIS IN CUSTOMER SATISFACTION, LOYALTY, AND SERVICE QUALITY RESEARCH |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | |
| Name of publisher, distributor, etc. | Asqc Quality Press, Milwankee |
| Date of publication, distribution, etc. | c2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii,243 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer Satisfaction -- Statistical Methods |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Rao,T R |
| 964 ## - | |
| -- | CIRC |
| 997 ## - | |
| -- | A136435 C |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| General Stacks | PK Kelkar Library, IIT Kanpur | PK Kelkar Library, IIT Kanpur | 12/08/2007 | 658.812 AL53A | A136435 | 08/04/2016 | 08/04/2016 | Books |