CUSTOMER CARE (Record no. 335765)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00409pam a2200157a 44500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160408bc2000 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0749432365 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | C773C3 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cook,Sarah |
| 245 1# - TITLE STATEMENT | |
| Title | CUSTOMER CARE |
| Statement of responsibility, etc. | HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | |
| Name of publisher, distributor, etc. | Kogan Page, London |
| Date of publication, distribution, etc. | c2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii,215 |
| 964 ## - | |
| -- | CIRC |
| 997 ## - | |
| -- | A133544 C |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Uniform Resource Identifier | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| COMPACT STORAGE (BASEMENT) | PK Kelkar Library, IIT Kanpur | PK Kelkar Library, IIT Kanpur | 12/08/2007 | 658.812 C773C3 | A133544 | 08/04/2016 | Book Request | 08/04/2016 | Books |