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DELIVERING QUALITY SERVICE (Record no. 347805)

MARC details
000 -LEADER
fixed length control field 00567pam a2200181a 44500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 160408b1990 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0029357012
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number Z34D
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Zeithaml,Valarie A,Parasuraman,A
245 1# - TITLE STATEMENT
Title DELIVERING QUALITY SERVICE
Statement of responsibility, etc. BALANCING CUSTOMER PERCEPTIONS AND EXPECTIONS
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.
Name of publisher, distributor, etc. Free Press, New York
Date of publication, distribution, etc. 1990
300 ## - PHYSICAL DESCRIPTION
Extent xii,226
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Service
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service Industries -- Quality Control -- Mathematical Models
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Berry,Leonard L
964 ## -
-- CIRC
997 ## -
-- A147231 C
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection code Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Date last checked out Price effective from Koha item type
        General Stacks PK Kelkar Library, IIT Kanpur PK Kelkar Library, IIT Kanpur 12/08/2007 1 658.812 Z34D A147231 17/05/2021 08/12/2020 08/04/2016 Books

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