DELIVERING QUALITY SERVICE (Record no. 347805)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00567pam a2200181a 44500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160408b1990 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0029357012 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | Z34D |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithaml,Valarie A,Parasuraman,A |
| 245 1# - TITLE STATEMENT | |
| Title | DELIVERING QUALITY SERVICE |
| Statement of responsibility, etc. | BALANCING CUSTOMER PERCEPTIONS AND EXPECTIONS |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | |
| Name of publisher, distributor, etc. | Free Press, New York |
| Date of publication, distribution, etc. | 1990 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii,226 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer Service |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service Industries -- Quality Control -- Mathematical Models |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Berry,Leonard L |
| 964 ## - | |
| -- | CIRC |
| 997 ## - | |
| -- | A147231 C |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| General Stacks | PK Kelkar Library, IIT Kanpur | PK Kelkar Library, IIT Kanpur | 12/08/2007 | 1 | 658.812 Z34D | A147231 | 17/05/2021 | 08/12/2020 | 08/04/2016 | Books |