The nordstrom way to customer service excellence (Record no. 360000)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00626pam a2200181a 44500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160408b2005 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0471702862 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | Sp31o |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Spector, R. |
| 245 1# - TITLE STATEMENT | |
| Title | The nordstrom way to customer service excellence |
| Statement of responsibility, etc. | a handbook for implementing great service in your organization |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New Jersy |
| Name of publisher, distributor, etc. | John Wiley & Sons |
| Date of publication, distribution, etc. | 2005 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii, 270p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer Services-United States-Handbooks, Manuals |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Nordstrom-Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Departmrnt Stores-United States-Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Mccarthy, P. |
| 997 ## - | |
| -- | A161094 C |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| General Stacks | PK Kelkar Library, IIT Kanpur | PK Kelkar Library, IIT Kanpur | 06/04/2008 | 658.812 Sp31o | A161094 | 08/04/2016 | 08/04/2016 | Books |