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WINNING THE SERVICE GAME
Material type:
TextPublication details: Harvard Business School Pr., Boston 1995Description: xi,295ISBN: - 0875845703
- 658.812 SC57W
| Item type | Current library | Collection | Call number | URL | Status | Date due | Barcode | Item holds | |
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PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.812 SC57W (Browse shelf(Opens below)) | Link to resource | Available | A121794 |
Total holds: 0
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| 658.812 M311 MANAGING CUSTOMER RELATIONSHIPS ON THE INTERNET | 658.812 N533m MARKETING COMMUNICATIONS AND PROMOTION | 658.812 P751C CLIENT RELATIONSHIP MANAGEMENT | 658.812 SC57W WINNING THE SERVICE GAME | 658.812 SCH58S SERVICE QUALITY | 658.812 SE75C CREATING CUSTOMER DELIGHT | 658.812 ST52N THE NEON SIGNS OF SERVICE |
Includes Index
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