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HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT
Material type:
TextPublication details: Gower, Aldershot 2000Edition: 2ndDescription: xii,290ISBN: - 9780566081941
- 658.812 H554H2
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
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Books
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PK Kelkar Library, IIT Kanpur | General Stacks | 658.812 H554H2 (Browse shelf(Opens below)) | Available | A137067 |
Total holds: 0
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| 658.812 D983C CRM HANDBOOK | 658.812 G748M GOWER HANDBOOK OF CUSTOMER SERVICE | 658.812 H461S THE SERVICE PROFIT CHAIN | 658.812 H554H2 HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT | 658.812 M264B BUSINESS COMMUNICATION AND CUSTOMER RELATIONS | 658.812 N443W WHY CRM DOESN'T WORK | 658.812 R279 RELATIONSHIP MARKETING |
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