CUSTOMER RELATIONSHIP MANAGEMENT : the ultimate guide to the efficient use of CRM

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Material type: Text

TextLanguage: English Publication details: Vieweg & Sons 2001 BraunschweigEdition: 1Description: 406pISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Books	PK Kelkar Library, IIT Kanpur	General Stacks	658.812 C969 (Browse shelf(Opens below))	Available		A135571

Total holds: 0

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Previous	658.812 AL53A ANALYSIS OF CUSTOMER SATISFACTION DATA	658.812 B268r Relationship marketing	658.812 C968 CUSTOMER RELATIONSHIP MANAGEMENT	658.812 C969 CUSTOMER RELATIONSHIP MANAGEMENT	658.812 D983C CRM HANDBOOK	658.812 G748M GOWER HANDBOOK OF CUSTOMER SERVICE	658.812 H461S THE SERVICE PROFIT CHAIN	Next

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