GOWER HANDBOOK OF CUSTOMER SERVICE

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Material type: Text

TextPublication details: Gower, Aldershot c1997Description: xxxiv,611ISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Books	PK Kelkar Library, IIT Kanpur	General Stacks	658.812 G748M (Browse shelf(Opens below))	Available		A126198

Total holds: 0

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Previous	658.812 C968 CUSTOMER RELATIONSHIP MANAGEMENT	658.812 C969 CUSTOMER RELATIONSHIP MANAGEMENT	658.812 D983C CRM HANDBOOK	658.812 G748M GOWER HANDBOOK OF CUSTOMER SERVICE	658.812 H461S THE SERVICE PROFIT CHAIN	658.812 H554H2 HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT	658.812 M264B BUSINESS COMMUNICATION AND CUSTOMER RELATIONS	Next

Includes Index

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