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SERVICE QUALITY
Material type:
TextPublication details: Sage Publications, Thousand Oaks 2004Description: xiii,185ISBN: - 0761921478
- 658.812 SCH58S
| Item type | Current library | Collection | Call number | URL | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|---|
Books
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PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.812 SCH58S (Browse shelf(Opens below)) | Link to resource | Available | A154615 |
Total holds: 0
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| 658.812 N533m MARKETING COMMUNICATIONS AND PROMOTION | 658.812 P751C CLIENT RELATIONSHIP MANAGEMENT | 658.812 SC57W WINNING THE SERVICE GAME | 658.812 SCH58S SERVICE QUALITY | 658.812 SE75C CREATING CUSTOMER DELIGHT | 658.812 ST52N THE NEON SIGNS OF SERVICE | 658.812 W26U UNDERSTANDING CUSTOMER VALUES AND SATISFACTION |
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