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THE SERVICE PROFIT CHAIN
Material type:
TextPublication details: Free Press, New York 1997Description: xvii,300ISBN: - 0684832569
- 658.812 H461S
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
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PK Kelkar Library, IIT Kanpur | General Stacks | 658.812 H461S (Browse shelf(Opens below)) | Available | A147237 |
Total holds: 0
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| 658.812 C969 CUSTOMER RELATIONSHIP MANAGEMENT | 658.812 D983C CRM HANDBOOK | 658.812 G748M GOWER HANDBOOK OF CUSTOMER SERVICE | 658.812 H461S THE SERVICE PROFIT CHAIN | 658.812 H554H2 HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT | 658.812 M264B BUSINESS COMMUNICATION AND CUSTOMER RELATIONS | 658.812 N443W WHY CRM DOESN'T WORK |
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