TY  - BOOK
AU  - Oakland, John S.
TI  - TOTAL QUALITY MANAGEMENT
SN  - 0434914797
U1  - 658.562 
PY  - 1989///
CY  - Oxford
PB  - Heinemann Professional Pub.
KW  - Quality Control
KW  - Production Management -- Quality Control
KW  - Quality Assurance
ER  -