658 / B675s
Bowen, David
SERVICE MANAGEMENT EFFECTIVENESS
/ BALANCING STRATEGY, ORGANIZATION AND HUMAN RESOURCES
.- San Francisco: Jossey-Bass Pub., c1990
.- xxviii,414 .
.- ( Jossey-Bass Management Series
ISBN: 1555422225
Subject Headings:
Service Industries -- Management;
Author Added Entry:
Cummings, Thomas G.;
Copy Details:
Acc. No.: A115367, Full Call No.: 658 B675s, Item type: Books , Location: COMPACT STORAGE (BASEMENT),
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