TY  - BOOK
AU  - Schneider,Benjamin
AU  - Bowen,David E.
TI  - WINNING THE SERVICE GAME
SN  - 0875845703
U1  - 658.812 
PY  - 1995///
CY  - 
PB  - Harvard Business School Pr., Boston
KW  - Customer Service--Management
KW  - Employees--Training Of
KW  - Incentives In Industry
N1  - Includes Index
ER  -