TY  - BOOK
AU  - Braithwaite, Timothy
TI  - Information service excellence through TQM: building partnerships for business process reengineering and continuous improvement
SN  - 0074630385
U1  - 004.0685 
PY  - 1994///
CY  - New Delhi
PB  - Tata Mcgraw-Hill
KW  - Total Quality Management
KW  - Management Information Systems
KW  - Information Resources Management
ER  -