TY - BOOK AU - Chris No Pinder,Maxine No Melling AU - Melling,Maxine TI - PROVIDING CUSTOMER-ORIENTED SERVICES IN ACADEMIC LIBRARIES SN - 1856042049 U1 - 027.7 PY - 1996/// CY - PB - Library Association, London KW - Academic Libraries KW - Libraries And Readers N1 - Includes Index ER -