TY - BOOK AU - Swift,J. A., Ross,Joel E. AU - Omachonu,Vincent K. TI - PRINCIPLES OF TOTAL QUALITY SN - 1574440942 U1 - 658.562 PY - 1998/// CY - PB - St.Lucie Press, Delray Beach,Fl33483 KW - Total Quality Management KW - Quality Control ER -