TY  - BOOK
AU  - Murthy,D. B. N.
TI  - MANAGING QUALITY
SN  - 0761993061
U1  - 658.4013 
PY  - 1999///
CY  - 
PB  - Response Books, New Delhi
KW  - Total Quality Management
KW  - Consumer Satisfaction
N1  - Includes Bibliographical References And Index
ER  -