TY  - BOOK
AU  - Woodruff,Robert
AU  - Gardial,Sarah F.
TI  - UNDERSTANDING CUSTOMER VALUES AND SATISFACTION
SN  - 8187233184
U1  - 658.812 
PY  - 2000///
CY  - 
PB  - Infrinity Books, New Delhi
KW  - Quality Assurance
KW  - Customer Services
KW  - Customer Satisfaction
N1  - Includes Bibliographical References And Index
ER  -