TY  - BOOK
AU  - Allen,Derek R
AU  - Rao,T R
TI  - ANALYSIS OF CUSTOMER SATISFACTION DATA
SN  - 0873894357
U1  - 658.812 
PY  - 2000///
CY  - 
PB  - Asqc Quality Press, Milwankee
KW  - Consumer Satisfaction -- Statistical Methods
ER  -