TY  - BOOK
AU  - Dale,Barrie
AU  - Mcquater,Ruth
TI  - MANAGING BUSINESS IMPROVEMENT AND QUALITY
SN  - 0631207880
U1  - 658.562 
PY  - 1998///
CY  - 
PB  - Blackwell Pub., Oxford
KW  - Total Quality Management
N1  - Includes Bibliographical References And Index
ER  -