TY  - BOOK
AU  - Hill,Nigel
AU  - Alexander,Jim
TI  - HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT
SN  - 9780566081941
U1  - 658.812 
PY  - 2000///
CY  - 
PB  - Gower, Aldershot
KW  - Consumer Satisfaction -- Evaluation -- Handbook, Manuals, Etc
KW  - Marketing Research -- Handbook, Manuals, Etc
ER  -