TY  - BOOK
AU  - Keen,Peter G.W.
AU  - Knapp,Ellen M.
TI  - EVERY MANAGER'S GUIDE TO BUSINESS PROCESSES
SN  - 9780875845753
U1  - 650.03 
PY  - 1996///
CY  - 
PB  - Harvard Business School Pr., Boston
KW  - Industrial Management -- Terminology
KW  - Business -- Terminology
ER  -