TY  - BOOK
AU  - Andrew No Sturdy,Irena No Grugulis,Hugh No Willmott
AU  - Willmott,Hugh
TI  - CUSTOMER SERVICE
SN  - 0333946073
U1  - 658.812 
PY  - 2001///
CY  - 
PB  - Palgrave, Hampshire
KW  - Literarcy
KW  - Customer Satisfaction
ER  -