TY  - BOOK
AU  - B.V., SCN Education [ed.]
TI  - CUSTOMER RELATIONSHIP MANAGEMENT: the ultimate guide to the efficient use of CRM
SN  - 3528057521
U1  - 658.812 
PY  - 2001///
CY  - Braunschweig
PB  - Vieweg & Sons 
KW  - Customer Relations -- Management
ER  -