TY  - BOOK
AU  - Ting-Toomey, Stella
AU  - Oetzel, John G.
TI  - MANAGING INTERCULTURAL CONFLICT EFFECTIVELY
SN  - 0803948433
U1  - 303.482 
PY  - 2001///
CY  - Thousand Oaks
PB  - Sage Publications 
KW  - Culture Conflict
KW  - Intercultural Communication
KW  - Social Conflict
ER  -