658.812  / H785S <br/>
Horovitz,Jacques <br/>
       SEVEN SECRETS OF SERVICE STRATEGY 
 / 
 .-  Prentice Hall, Harlow,  2000 
 .- ix,140 . 
<br><u>ISBN:</u> 0273635778 
<br/><u>Subject Headings:</u> <br/>Customer Services;<br/>Service Industries -- Management;
<br><U>Copy Details:</u><br> Acc. No.: <b>A137405</b>, Full Call No.: 658.812 H785S,   Item type:  Books , Location: COMPACT STORAGE (BASEMENT), <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>