TY  - BOOK
AU  - Dutka,Alan
TI  - AMA HANDBOOK FOR CUSTOMER SATISFACTION
SN  - 0844234540
U1  - 658.812 
PY  - 1994///
CY  - 
PB  - Ntc Business Books, Chicago
KW  - Consumer -- Research
KW  - Consumer Satisfaction -- Research
ER  -