TY  - BOOK
AU  - Blumberg,D F
TI  - MANAGING HIGH-TECH SERVICES USING A CRM STRATEGY
SN  - 1574443461
U1  - 658.812 
PY  - 2003///
CY  - 
PB  - St. Lucie Press, Boca Raton
KW  - Customer Serives -- Management
KW  - Strategic Planning
ER  -