TY  - BOOK
AU  - Peter Murley,No
AU  - Murley,Peter
TI  - GOWER HANDBOOK OF CUSTOMER SERVICE
SN  - 0566076888
U1  - 658.812 
PY  - 1997///
CY  - 
PB  - Gower, Aldershot
KW  - Customer Services
KW  - Customer Relations
N1  - Includes Index
ER  -