TY  - BOOK
AU  - Cusack,Michael
TI  - ONLINE CUSTOMER CARE
SN  - 0873893832
U1  - 658.812 
PY  - 1998///
CY  - 
PB  - Asqc Quality Press, Milwankee
KW  - Tele Shooping
KW  - Customer Relations
KW  - Internet Marketing
ER  -