TY  - BOOK
AU  - Deery,Stephen
AU  - Kinnie,Nicholas
TI  - CALL CENTRES AND HUMAN RESOURCE MANAGEMENT
SN  - 1403913048
U1  - 658.812 
PY  - 2004///
CY  - 
PB  - Palgrave Macmillan, New York
KW  - Call Centers -- Great Britain -- Personnel Management
KW  - Customer Services -- Great Britain -- Management
ER  -