TY  - BOOK
AU  - Schneider,Benjamin
AU  - White,Susan S.
TI  - SERVICE QUALITY
SN  - 0761921478
U1  - 658.812 
PY  - 2004///
CY  - 
PB  - Sage Publications, Thousand Oaks
KW  - Customer Services -- Quality Control -- Research
KW  - Customer Services -- Management -- Research
KW  - Customer Satisfaction -- Research
ER  -