TY  - BOOK
AU  - Lindstrand,Angelika,Johanson,Jan
AU  - Sharma,Dharma Deo
TI  - MANAGING CUSTOMER RELATIONSHIPS ON THE INTERNET
SN  - 0080441246
U1  - 658.812 
PY  - 2006///
CY  - 
PB  - Elsevier, Amsterdam
KW  - Customer Relations -- Management
KW  - Relationship Marketing
KW  - Internet Marketing
ER  -