TY  - BOOK
AU  - Spector,Robert
AU  - Mccarthy,Patrick D.
TI  - THE NORDSTROM WAY
SN  - 0471161608
U1  - 658.812 
PY  - 1995///
CY  - 
PB  - John Wiley, New York
KW  - Customer Service -- United States
KW  - Nordstrom (Firm)
KW  - Department Stores -- United States
ER  -