TY - BOOK AU - Spector,Robert AU - Mccarthy,Patrick D. TI - THE NORDSTROM WAY SN - 0471161608 U1 - 658.812 PY - 1995/// CY - PB - John Wiley, New York KW - Customer Service -- United States KW - Nordstrom (Firm) KW - Department Stores -- United States ER -