658.812 / Z34D
Zeithaml,Valarie A,Parasuraman,A
DELIVERING QUALITY SERVICE
/ BALANCING CUSTOMER PERCEPTIONS AND EXPECTIONS
.- Free Press, New York, 1990
.- xii,226 .
ISBN: 0029357012
Subject Headings:
Customer Service;
Service Industries -- Quality Control -- Mathematical Models;
Author Added Entry:
Berry,Leonard L;
Copy Details:
Acc. No.: A147231, Full Call No.: 658.812 Z34D, Item type: Books , Location: General Stacks,
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