TY  - BOOK
AU  - Zeithaml,Valarie A,Parasuraman,A
AU  - Berry,Leonard L
TI  - DELIVERING QUALITY SERVICE
SN  - 0029357012
U1  - 658.812 
PY  - 1990///
CY  - 
PB  - Free Press, New York
KW  - Customer Service
KW  - Service Industries -- Quality Control -- Mathematical Models
ER  -