TY  - BOOK
AU  - Berry,Leonard L.
TI  - DISCOVERING THE SOUL OF SERVICE
SN  - 0684845113
U1  - 658.812 
PY  - 1999///
CY  - 
PB  - Free Press, New York
KW  - Customer Services -- Management
KW  - Customer Services -- Management -- Case Studies
KW  - Service Industries
ER  -