TY  - BOOK
AU  - Das,Kallol
TI  - H-CRM
SN  - 8176499463
U1  - 658.812 
PY  - 2004///
CY  - 
PB  - Viva Books Pvt. Ltd., New Delhi
KW  - Customer Relations -- Management
KW  - Relationship Marketing
N1  - Includes Bibliographical References And Indexes
ER  -