TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - SERVICE MANAGEMENT
SN  - 0071110925
U1  - 658 
PY  - 2004///
CY  - 
PB  - Mcgraw-Hill, New York
KW  - Service Industries -- Management
N1  - Includes Cd-Rom
ER  -