TY  - BOOK
AU  - Robinette,Scott
AU  - Brand,Claire
TI  - EMOTION MARKETING
SN  - 0070596190
U1  - 658.8 
PY  - 2001///
CY  - 
PB  - Tata Mcgraw-Hill Publishing Co. Ltd., New Delhi
KW  - Marketing
KW  - Customer Relations
KW  - Consumer Satisfaction
ER  -