TY  - BOOK
AU  - Bazerman,Max H.
AU  - Watkins,Michael D.
TI  - PREDICTABLE SURPRISES
SN  - 1591391784
U1  - 363.347 
PY  - 2004///
CY  - 
PB  - Harvard Business School Pr., Boston
KW  - Disasters -- Prevention
ER  -