658.812  / R279 <br/>
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       RELATIONSHIP MARKETING 
 / GAINING COMPETITIVE ADVANTAGE THROUGH CUSTOMER SATISFACTION AND CUSTOMER RETENTION 
 .-  Springer-Verlag, Berlin,  2000 
 .- xvii,459 . 
<br><u>ISBN:</u> 3540669426 
<br/><u>Subject Headings:</u> <br/>Relationship Marketing;<br/>Customer Services -- Management;<br/>Customer Relations -- Management;
<br><U>Copy Details:</u><br> Acc. No.: <b>A137833</b>, Full Call No.: 658.812 R279,   Item type:  Books , Location: General Stacks, <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>