TY  - BOOK
AU  - Gronfeldt,Svafa
AU  - Strother,Judith
TI  - SERVICE LEADERSHIP
SN  - 1412913756
U1  - 658.812 
PY  - 2006///
CY  - 
PB  - Sage Publications, Thousand Oaks
KW  - Customer Services -- Management
ER  -