TY  - BOOK
AU  - Niven,Paul R.
TI  - BALANCED SCORECARD STEP-BY-STEP
SN  - 0471078727
U1  - 658.4013 
PY  - 2002///
CY  - 
PB  - John Wiley & Sons, New York
KW  - Organizational Effectiveness -- Measurement
KW  - Performance -- Measurement
ER  -