TY  - BOOK
AU  - El-Haik,Basem
AU  - Roy,David M.
TI  - SERVICE DESIGN FOR SIX SIGMA
SN  - 0471682918
U1  - 658.4013 
PY  - 2005///
CY  - 
PB  - Wiley-Liss, Inc., Hoboken, N. J.
KW  - Six Sigma (Quality Control Standard)
KW  - Total Quality Management
ER  -