658.812  / Sp31o <br/>
Spector, R. <br/>
       The nordstrom way to customer service excellence 
 / a handbook for implementing great service in your organization 
 .- New Jersy: John Wiley & Sons,  2005 
 .- xviii, 270p. . 
<br><u>ISBN:</u> 0471702862 
<br/><u>Subject Headings:</u> <br/>Customer Services-United States-Handbooks, Manuals;<br/>Nordstrom-Management;<br/>Departmrnt Stores-United States-Management;
<br/><U>Author Added Entry: </u><br/>Mccarthy, P.;
<br><U>Copy Details:</u><br> Acc. No.: <b>A161094</b>, Full Call No.: 658.812 Sp31o,   Item type:  Books , Location: General Stacks, <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>