TY  - BOOK
AU  - Spector, R.
AU  - Mccarthy, P.
TI  - The nordstrom way to customer service excellence
SN  - 0471702862
U1  - 658.812 
PY  - 2005///
CY  - New Jersy
PB  - John Wiley & Sons
KW  - Customer Services-United States-Handbooks, Manuals
KW  - Nordstrom-Management
KW  - Departmrnt Stores-United States-Management
ER  -