TY  - BOOK
AU  - 
AU  - Wilson, Ray W.
ED  - Laughlin, Sara
TI  - The quality library: a guide to staff-driven improvement, better efficiency, and happier customers
SN  - 9780838909522
U1  - 025.1 
PY  - 2008///
CY  - Chicago
PB  - American Library Association
KW  - Library administration--United States
ER  -